PHM Core 4 Tenets & Philosophy
1 Client-Centric Focus
As a privately held company, PHM is exclusively committed to the ongoing success of our clients and their business needs. Our competitive pricing, integrity, and reputation for excellence has garnered the longstanding loyalty and continued patronage of our clients for over twenty (20) years. Our success can be attributed to the long-term relationships we have cultivated with our clients over time. The greatest testament to this bond is the fact that over 90% of our current business was derived from direct referrals from other satisfied customers. Our clients are our greatest asset.
2 Custom-Tailored Solutions
We know that no two businesses are alike. We work hard to understand our client's unique business requirements and challenges, and then develop a customized IT strategy tailored to our client's vision, objectives, size, budget, and more. One commonality is that we view all of clients as potential long-term partnerships - and we continually strive to earn our clients patronage.
3 Familiar Faces
Have you ever considered how frustrating it might be to explain everything about you, your company, and moreover your IT issue to a complete stranger? Surprisingly, this is the experience that many IT vendors provide every day. PHM takes a different approach. PHM's tech support staff is comprised of a group of engineers that have been with the company for significant time - some more than 10 years. When you request support and are responded to by a familiar face that knows you and your technology - you can rest assured that your issue will be resolved quickly.
4 PHM Leadership
Percy McNab has spent more than 30 years of his life collaborating as a true client partner to strategize, architect, and implement innovative technology solutions to help clients solve their business problems. He has served as a technology thought leader for some of the largest companies in the world, including firms within the Pharma, Financial Services, Manufacturing, Non Profit, and Academia sectors. Percy is a published author, and has been invited to speak on several occasions at VMWorld Global Annual conferences.
The PHM Services Philosophy "Be Like Water"
ESSENTIAL: Water is essential to sustain life.
We understand that timely IT Services are essential to the operation of your business.
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ADAPTABLE: Water is without form, and takes the shape of any vessel it inhabits.
We believe that our IT Services should adapt to the ever-evolving needs of your business, ensuring that technology can always be brought to bear to enable your business' success.
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UBIQUITOUS: Water is the most abundant substance on the planet.
We believe that our IT Services should be available wherever and whenever you need them.